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Frequently Asked Questions:

  • Do you have a catalog that you can send us?
  • I don't have a credit card. Can I still buy a charm?
  • What type of payment do you accept?
  • Do I have to use PayPal to place an order?
  • When will my order ship?
  • How do you guarantee the safe delivery of merchandise?
  • Do you ship Worldwide?
  • What's your guarantee?
  • What is your return policy?
  • What is your Privacy Policy?

  • Do you have a catalog that you can send us?

    Due to the constant turnover of our unique inventory, we cannot keep an up-to-date printed catalog. The most efficient and accurate way that we can display our inventory is via our website.

    I don't have a credit card. Can I still buy a charm?

    Yes, but it slows the process down significantly because we will wait for your check to clear the bank. Email us if you are interested in paying by check and we'll go over the details. Please do not send us a check or money order without e-mailing first: info@splendidcharms.com. Ordered items will be held out of stock for 7 days. If payment is not received within those 7 days, item(s) will be returned to stock (unless prior arrangements have been made).

    What type of payment do you accept?

    To ensure your peace of mind, Credit cards are processed via PayPal. You DO NOT need to have a PayPal account to use this service.

    (PAYPAL), the multi-billion dollar global leader in internet-based payment solutions was chosen for their ability to expedite the processing of your order, while ensuring the privacy and security of your confidential information. In order to protect our customers we only ship to a confirmed Pay Pal address. All payments made by check or e-check have a seven (7) day waiting period to ensure funds are cleared prior to shipping any merchandise. We reserve the right to refuse any sale.

    How secure is the PayPal site?

    Do I have to use PayPal to place an order?

    No, PayPal is not required. We accept payments using Visa, MasterCard, American Express, Discover and PayPal. To confuse things slightly, the company "PayPal" acts as our credit card processor, but payments may be made using any major credit card. We reserve the right to refuse any sale.

    When will my order ship?

    All orders ship on or before the second business day after the order is placed. (Please note that weekends and holidays are not counted)

    How do you guarantee the safe delivery of merchandise?

    To guarantee the safe delivery of your charm(s), we use USPS. The charm(s) is sent securely packaged, fully insured and requires a delivery confirmation. Once your package is shipped, the tracking number will be sent to you automatically via email. You may track your order at  USPS.com  Please note that USPS tracking sometimes indicates "shipping label created" until the package is scanned by the destination post office in your home town.

    Do you ship Worldwide?

    We ship to Canada, Europe, Great Britain, Australia and New Zealand. If your country does not appear on this list, contact us by e-mail, as we might be able to ship to you.
    Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
    For international orders we accept credit cards processed by PayPal (you can use a credit card and don't have to sign-up for a PayPal account).

    USA: USPS First Class Mail - Free
    USA - USPS Priority Mail Express: $27.00
    Canada: USPS Priority Mail Express - $50.00
    International: USPS Priority Mail Express - $69.00

    What's your guarantee?

    We guarantee your satisfaction, or you may return your charm within 30 days of purchase for a refund.

    What is your return policy?

    We at SplendidCharms.com want you to enjoy your online shopping experience and welcome you as a repeat customer. To guarantee your satisfaction, we have a 30 day return policy that we honor. If you are not 100% satisfied with your purchase you may request a Return Merchandise Authorization. To request an RMA, send an email to info@splendidcharms.com and include "RMA" in the subject line. We accept returns up to 30 days from date of purchase. After 30 days, the item is considered sold. Please include your UNUSED product, original receipt and all product packaging. Shipping charges are not refundable. Buyer pays return shipping.
    We will not refund any item that has been damaged or altered. The package must be postmarked within 3 business days of our acknowledgement of your request; returned in all its original packaging, insured for its purchase price, and sent with delivery confirmation (which provides online tracking). A refund will be issued as soon as the item is received.
    If an item has been damaged in transit, do not return it as this will void the insurance, but contact us immediately. Save all packaging materials and parts. We are happy to assist with filing an insurance claim for transit damage or loss, but the responsibility for filing the claim is the buyer's.
    If you are an international customer please be aware that we cannot refund any custom duties of taxes incurred by you on importation of the goods to your country. Please contact your tax authroity for this.

    What is your Privacy Policy?

    It's pretty simple - we don't share anything. Period. No "marketing partners", no "affiliates".

    If you have any questions please email us and we will gladly answer any question you may have: info@splendidcharms.com

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